Returns & Refund

At Blissbury, your satisfaction matters to us. We offer a 30-day return window to give you confidence when shopping with us. Please review our policy below before initiating a return or replacement request.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order.

After 30 days from the delivery date, returns and refund requests will no longer be accepted, except where required by applicable consumer protection laws.

To qualify for a return:

  • The product must be unused and in its original condition.

  • The product must be returned in its original packaging.

  • Proof of purchase or your order number must be provided.

2. Damaged or Defective Products

If your order arrives damaged or defective, please contact us with your order number and clear photos of the affected product.

Once the issue has been verified, Blissbury will arrange a replacement product at no additional product or shipping cost to you.

3. Returns Due to Personal Preference

If you simply change your mind or are not satisfied with the product's style, appearance, or personal suitability, you may request a return within 30 days of delivery.

In such cases:

  • A processing and shipping deduction equal to 25% of the original order amount will apply.

  • The remaining 75% will be refunded after the returned product has been received and inspected.

  • The product must be unused and returned in its original packaging.

Any return must be approved by our customer support team before being sent back.

4. Tracking Shows Delivered, but Order Not Received

If the carrier's tracking information confirms that your package has been delivered, but you cannot locate it, please contact us.

We will help you review the tracking information and investigate the delivery with the shipping carrier.

Please note that a refund is not automatically available for packages marked as delivered by the carrier. Any resolution will depend on the delivery investigation and applicable consumer protection requirements.

5. Failed or Unsuccessful Delivery

If your package cannot be successfully delivered and is confirmed as undelivered or returned to the sender, Blissbury will arrange to reship your order.

We will coordinate with you to confirm the correct delivery address before reshipping.

6. How to Request a Return or Replacement

To initiate a return or report a damaged product:

  1. Contact our customer support team through our Contact Us page.

  2. Provide your order number and explain the reason for your request.

  3. Include clear photos if your product arrived damaged or defective.

  4. Wait for return or replacement instructions from our team.

Please do not send products back without receiving return authorization.

7. Refund Processing

Once an eligible returned product has been received and inspected, we will notify you of the refund approval.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or bank.

8. Contact Us

If you have questions about our Refund & Return Policy, please reach out to our customer support team at support@theblissbury.com

Thank you for choosing Blissbury!